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99 for members / $129 non-members
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Course Overview:

Negotiate: Communication and conflict resolution

To be successful in your fitness business you will, at times, need to negotiate.Whether with employers, employees, colleagues or landlords, different points of view will arise. The aim of negotiation is to mutually benefit both parties by compromising on matters of conflict.

This course from fitness business entrepreneur and nationally accredited mediator Edwina Griffin teaches you how to manage the negotiation process in order to achieve the best possible result for you and your business.


  • Understand how effective negotiation can help reach agreement during conflict
  • Develop effective communication skills to aid in the conflict resolution process
  • Understand personality styles to build better rapport and improve communication
  • Conflict and dispute resolution processes for the workplace
  • Better management of difficult conversations
  • How to manage emotional states and positively influence the emotional states of others.
Accreditation Fitness Australia – 1 CECs* / REPs NZ – 1 CPDs (*valid until 17/08/2022)
In order to obtain Fitness Australia CECs, this course must be completed by 17/08/2022
Investment $99 members / $129 non-members
Delivery mode Online text and video
PLEASE NOTE: video presentations are delivered online so a fast and reliable internet connection is required
Pre-requisite/s N/A
Approx. duration 2 hours
Assessment Online multiple choice
Access Period You have 12 months from date of purchase to complete this course. A $50 extension fee will be required if you do not complete your course within the allocated time frame. If you wish to obtain the CECs/PDPs/CPDs, you will need to complete the course by the CEC expiry date listed above.


Edwina Griffin

Edwina has worked in the fitness and wellness industries for over 25 years.After winning several business and fitness industry awards, she worked in training and operations roles for national franchises where she became passionate about improving workplace culture. A nationally accredited mediator, her company offers workplace health and wellness programs on leadership, emotional intelligence, mindfulness and negotiation.


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